Terms of Service

Last Updated: November 12, 2025

Welcome to OnTimeCrew Paterson Artificial Grass. By using our services, you agree to these terms. Please read them carefully before engaging our services.

Services Overview

OnTimeCrew Paterson Artificial Grass provides artificial grass installation, removal, and related services for residential and commercial properties in Paterson, NJ and surrounding areas. We reserve the right to refuse service or cancel any project if we determine it cannot be completed safely or to our quality standards.

Quotes and Estimates

All quotes provided are estimates based on the information you give us. The final cost may change if we discover additional work is needed once we start your project. We will always discuss any price changes with you before moving forward.

Quotes are valid for 30 days from the date provided. Material costs may fluctuate, so we recommend accepting quotes promptly.

Payment Terms

We typically require a deposit before starting work, with the balance due upon completion. Payment methods include cash, check, and major credit cards. Late payments may result in suspension of warranty coverage and may incur additional fees.

Project Timeline

We provide estimated completion dates, but weather, material availability, and unforeseen site conditions may cause delays. We will keep you informed of any timeline changes and work to complete your project as quickly as possible.

Property Access and Site Preparation

You agree to provide clear access to the work area and ensure pets and children are kept away from the installation site. You are responsible for marking any underground utilities, sprinkler systems, or other hidden infrastructure before we begin work.

Any damage to unmarked utilities or structures is not our responsibility. We recommend calling 811 to have utilities marked before your scheduled installation date.

Warranty

Our workmanship is guaranteed for one year from the date of installation. Material warranties vary by manufacturer and will be provided to you upon project completion. Normal wear and tear, damage from improper use, or neglect are not covered under warranty.

Liability

While we carry liability insurance and take every precaution to protect your property, we are not responsible for damage to underground utilities that were not properly marked, pre-existing property damage, or issues arising from conditions beyond our control.

Cancellation Policy

If you need to cancel your project, please notify us at least 48 hours before your scheduled start date. Cancellations with less notice may result in forfeiture of your deposit if materials have already been ordered or crews scheduled.

Changes to Terms

We may update these terms from time to time. Continued use of our services after changes are posted means you accept the updated terms.

Contact Us

If you have questions about these terms, please contact us at (973) 938-8793 or hello@patersonturfsolutions.com.