Privacy Policy
Last Updated: November 12, 2025
At OnTimeCrew Paterson Artificial Grass, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you contact us for a quote or service, we collect information you provide such as your name, phone number, email address, property address, and details about your project. We may also collect photos of your property if you send them to us or if we take them during our site visit.
Our website may collect basic information through cookies, including your IP address, browser type, and pages you visit. This helps us improve your experience on our site.
How We Use Your Information
We use your information to provide quotes, schedule installations, communicate about your project, send invoices, and provide customer support. We may also use your email or phone number to follow up on quotes or inform you about our services.
With your permission, we may use photos of your completed project for marketing purposes on our website or social media. You can opt out of this at any time by contacting us.
Information Sharing
We do not sell your personal information to third parties. We may share your information with our team members who need it to complete your project, such as installers and project managers.
We may share information with service providers who help us run our business, like payment processors, email services, or scheduling tools. These providers are required to keep your information confidential.
We may disclose information if required by law or to protect our rights and safety.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, so we cannot guarantee absolute security.
Your Rights
You have the right to access the information we have about you, request corrections, or ask us to delete your information. You can also opt out of marketing communications at any time.
To exercise these rights, contact us at (973) 938-8793 or hello@patersonturfsolutions.com.
Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but this may affect how our website functions.
Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing them with your information.
Children's Privacy
Our services are not directed at children under 13, and we do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. We will post any changes on this page with an updated date. Your continued use of our services after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
OnTimeCrew Paterson Artificial Grass
220 Straight St #210, Paterson, NJ 07501
Phone: (973) 938-8793
Email: hello@patersonturfsolutions.com